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This website uses cookies
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Preferences
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Marketing
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.

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Contact our hair extensions experts

Welcome to our Customer Service!

We’re here to help you. Do you have questions regarding your order, our products or do you need help choosing the right colour for you? We’d be happy to help! You can contact us by phone, chat and email. 

Tip! Have your order number ready when contacting us to assure speedy service

Answers to the most commonly asked questions can be found here.

Get personal advice to find the right shade, method and length tailored to your needs. Get a free online consultation.

We look forward to hearing from you!

Opening hours:

  • Phone: +46 90 70 60 70, Opening hours: Tuesday 1.00 PM – 4.00 PM, Wednesday-thursday 9.00 AM – 4.00 PM CET (closed for lunch 12.00 PM – 1.00 PM)
  • Chat: The chat bubble is visible when there is an agent available
  • Email: Through contact form on this page or to gb@rapunzel.com 

    We answer all emails as soon as possible, but no later than within a week. On urgent matters please call or chat with us for immediate assistance.

The customer service is closed on weekends and on the following Swedish national holidays:

March 29: Good Friday
April 1: Easter Monday
May 1: May Day
May 9: Ascension Day
June 6: Swedish National Day
June 21: Midsummer Eve
December 24: Christmas Eve
December 25: Christmas Day
December 26: Boxing Day

Rapunzel of Sweden AB, Box 3174, 903 04 Umeå, Sweden.
Established 2007. Company reg. nr: 556732-5047